At MORAVENTH, we strive to ensure complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, our return policy outlined below will guide you through the process.
Items can be returned within 30 days from the date of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase or receipt is required for all returns.
To initiate a return, please contact our support team at [email protected]. Kindly include your order number and reason for the return in your email. Our team will provide you with further instructions upon receiving your request.
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days. Please note that shipping costs are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [email protected] with details of the product and the issue encountered.
To return your product, mail it to: MORAVENTH Returns, 123 Business Park Drive, Suite 100, Springfield, TS 12345. You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
For further assistance, feel free to contact us at [email protected] or call us at (555) 123-4567.